As a retail owner sometimes it might seem like the best way to grow your business is to find new customers. However, studies show that it costs around five times more to acquire a new customer than to keep an existing one. Now that you know this what are the best ways to grow customer loyalty so that they keep coming back?
Make Your Website Mobile Friendly
Create A Mailing List
Call To Action
Make Returns Easy
Number one way to anger a customer? Make returning an item a chore. If customers can return things easily, then they are more likely to return. Make this process hard and watch your loyal customers never return.
Stay on Brand
Customers love feeling like they’re a part of something bigger than them. Managing to create a brand that customers love to use can drastically change your business. Straying from the brand loses trust among you and the customer. 70% of customers are reported to recommend a brand if their experience was consistent between all channels of the brand.