Digitizing Your Operations with AI & RPA with Neil Ward-Dutton of IDC.
It seems that everywhere we turn, we see stories of how Robotic Process Automation (RPA) and AI technologies can help us reinvigorate forgotten business processes, quickly delivering value at low cost to relieve administrative workers from the drudgery of repetitive task work. And it’s true, RPA and AI technologies can play important roles in modern organizations as they seek to digitize operations and business processes. But RPA and AI by themselves are not enough for any organization wanting to drive strategic automation at scale. For this, you need to bring orchestration, and a bigger picture of process automation, into focus.