Automate Easily with Amazon Connect & Rekognition
Automation is within reach and much simpler with these tools. Here are examples of how Robotic Process Automation (RPA) automates tedious tasks with Amazon Connect and Rekognition:
- UiPath RPA processes a set of records in a Microsoft Excel spreadsheet and instigates a call to the applicant through Amazon Connect to provide their social security number. The Amazon Connect IVR then runs a different UiPath unattended process to update the spreadsheet with the provided information. Here’s a tutorial example on Amazon Connect: https://www.youtube.com/watch?v=whTCF4pL0Xw
- With the Robotic Process Automation (RPA) and UiPath Enterprise RPA platform, IVRs can be connected to any system, drastically expanding IVR fulfillment capabilities to gather information and perform actions across a plethora of systems from on-prem mainframes to virtualized systems to cloud-based web services. Increasing the success rate of customer requests being fulfilled by the self-service IVR frees your contact center agents to work on more complex customer issues. Here’s how it works using Amazon Connect: https://www.youtube.com/watch?v=XLxaJzVgw9g&t=15s
- Amazon Rekognition is an image recognition service that detects objects, scenes, faces, text, and inappropriate content in images. You can also use the service to search and compare faces. The Amazon Rekognition Activities Package brings the power of the Amazon Rekognition image service to UiPath Studio. Using the Amazon Rekognition Image APIs, this activities package provides you with the following image analysis capabilities: https://docs.uipath.com/marketplace/docs/amazon-rekognition
CSS Commerce‘ Digital Process Automation (DPA) and Business Process Management (BPM) practice delivers rapid development and integration for the solutions you need most. We provides solutioneering™ to your problems. After all, one size fits all approach. Call us for a demo!